Can not make a service desk customor as an actor in automation rules

[Karim Belhadj]

I have a condition that only service desk customer can close an issue , so now im trying  to create an automate rule that has to close issue automatically after 24 hours . So now when i make my service desk customer as an actor , it doesn't work , the error appear is (Either you or the rule actor for this rule is missing some required permissions:

• Demandes de transition

)

But if i delete my workflow condition and make the administrator as an actor , it work . But i dont like that , please i need a help.

[Meg Holbrook · Accepted solution]

Hey Karim, 

An option for you that may or may not fit:

We currently add an internal comment when an issue is auto-closed that will basically say 'hey, this was closed by inactivity' 

I found it was less important who took the action, but rather that we knew what was happening.

We also added a label to each ticket closed in this manner 'autoclose' that we could refer to and report on. 

[Karim Belhadj]

@Meg Holbrook First of all Thank you

very much 

can you please tell me , how i can use it ? where i can find the autoclose option?