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Can organisations see other members support tickets?

Ann Marie Guinan
Ann Marie Guinan
Contributor
January 17, 2020

Can organisation members see other members support tickets?

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Ajay _view26_
Ajay _view26_
Community Champion
January 20, 2020

@Ann Marie Guinan 

Please configure the Service Desk portal  as per permission documentation , to achieve the desired use-case.

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Ann Marie Guinan
Ann Marie Guinan
Contributor
January 22, 2020

Great thank you so much :)

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Pedro Felgueiras
Pedro Felgueiras
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January 17, 2020

Yes, they can. 

It all depends on how you have it configured. Check your permission scheme and issue security scheme. 

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Ann Marie Guinan
Ann Marie Guinan
Contributor
January 17, 2020

Hi Pedro, where can I see these permissions please?

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