Can some one will help me out i want to assign a user who is created a change request under Reporter

[Sreenadh]

Hi,

Can some one will help me out i want to assign a user who is created a change request under Reporter field.

please find the attached screenshot for your reference.

Thanks,

[Alex Koxaras _Relational_]

Hi @Sreenadh 

In order to assign an issue to someone (let's call him Joe), Joe needs to have a valid JSM license and must have the assignable user permission. If, in your case, Joe is just a customer, holding no JSM license, then you can't assign him the issue.

[Sreenadh]

Hi Alex,

Thanks for the response. kindly provide me the process to assign the role for the same user.

Please help me out with the steps to configure the same.

Thanks,

[Alex Koxaras _Relational_]

@Sreenadh is that user a customer or he/she must be an agent?

[Sreenadh]

He is not a user and he does have admin role.

[Alex Koxaras _Relational_]

In order for that user to be an assignee, you have to grant him application access. This mean that this user will have access to your instance. Are you sure you want to do that?

[Sreenadh]

Yes, i am only the user for the particular instance still i am not be able to Assign to the Reporter.

Kindly let me know how to configure the same.

Thanks,

[Alex Koxaras _Relational_]

• Go to cog wheel > User management
• Find the user you are looking for. If you can't find him, then invite him
• If the user is already present, then you have to add him to a group that grants application access to JSM, usually is something like this "jira-servicemanagement-users".
• After that you have to go to your JSM project > project settings
• Go to people > Add User > Type that user name and grant him the role of Service Desk Team
• Assign the issue to him

[Sreenadh]

@Alex Koxaras _Relational_  yes i have done the same but still if i am going to create the Change request still i am not getting the auto populate option to Reporter as mentioned in the attached screenshot.

please find the attached screenshot for the same.

Thanks,

[Alex Koxaras _Relational_]

You didn't say anything about autopopulate until now..

You can't do that on Jira cloud. You would be able to do that on Jira server with behaviours.

What you can do is:

• create a jira automation to change the reporter once that specific issue is created
• create a workflow post function which will do the above thing

In both cases the one who will do this action must have the modify reporter permission.

[Sreenadh]

Hi Alex,

Thanks for your response.

Yes i am able to do get the Reporter field is auto assigned.

Is there any possibility  can i modify the field name as Created by instead of Reporter.

Behavior should be similar as Reporter but i want to modify the label as "Created by"

Thanks,

[Alex Koxaras _Relational_]

No, you cant'.