Can't install Vault Password Manager

[Ristei George]

Hi.

I try to install Vault password manager but i received an error. 

[Anna Odrynska - Alpha Serve]

Dear @Ristei George 

This is Anna from Alpha Serve, we are vendors of Vault Password Manager application.

If you ever need any assistance with using the app, don't hesitate to contact us - our support team will be happy to help:

• support@alpha-serve.com 
• https://aserve.atlassian.net/servicedesk/customer/portal/44 

Best regards,

Anna 

[Fabio Racobaldo _Herzum_]

Hi @Ristei George  and welcome,

try to contact vendor through his portal https://aserve.atlassian.net/servicedesk/customer/portal/44

Fabio

[Ristei George]

Thank you for contacting Alpha Serve Support team.

It seems like an Atlassian error. We checked on our side and did not find any reasons that could lead to the error.

As a rule, such an error can occur due to the main product billing issues. Please check your main product billing details.

Also, you can try to install the app later as it is recommended in the error message

This is they response.

[Nic Brough -Adaptavist-]

This error means that either Atlassian is having a temporary problem or that the application is not working on the vendor's side.

Atlassian usually fix the problem within an hour, so please try it again.  If the error persists, you will need to raise it with the vendor again - they'll need to fix their services or read the logs to find out why its not working on their end.

[Ristei George]

Hi, i understand.

I still have the same error.

[Nic Brough -Adaptavist-]

Ok, have you raised it with the application vendor?

[Ristei George]

Hi,

Now it's working.. Thanks.