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Can't raise a request if a user is inactive in any hidden field (preset)

Muddassir Quazi
Contributor
July 27, 2023

Hi,

We have JSM v4.20.15 datacenter. We preset approvers in multi user picker field on the request type page.

If the user goes inactive the request can't be raised. It gives error value in hidden field invalid. Pls refer to the SS.

Do we have any workaround for this so that the requests can be raised even the such a field has an inactive user?

request_page.pngerror_hidden_field.png

Regards,

Muddassir Quazi

1 answer

1 accepted

1 vote
Answer accepted
John Funk
Community Champion
July 28, 2023

Hi Muddassir

Why wouldn't you just take out the inactive user?

Muddassir Quazi
Contributor
July 28, 2023

Hi John,

Yes we do remove it when the user goes inactive and raise a request starts throwing an error. But it is a dependency on Jira Admin.

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John Funk
Community Champion
July 29, 2023

Yes, it would be dependent on a Jira Admin, but how is the user being made inactive? By a Jira Admin? Or by an automated process through Atlassian Access? 

Muddassir Quazi
Contributor
July 30, 2023

Users come from AD. If they go inactive in AD then the user is also inactive in Jira.

John Funk
Community Champion
August 5, 2023

I would set up some type of rule on the AD side so that when the user is inactive you get an email or a notification to check that Group. 

Or you could even do a daily check as part of the Jira Admin responsibilities, though this would get cumbersome. 

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