Can the demo service desk be converted to a production project?

[Darren Gonzalez]

We configured the demo service desk, but it seems that we need to actually create a new service desk because the portal still has references to the demo aspect I can't remove.

[Stuart Capel - London · Accepted solution]

Hi Darren,

Which references? I remember some dummy tickets to help explain how the service desk works. You can resolve these or even delete them if you like.

The rest of the configuration should allow you to change to suit your needs. Are you using a classic or next-gen project? That will make a difference to the extent you can customise your service desk.

[Darren Gonzalez]

I dug a little deeper in the settings and was able to customize the service desk exactly as needed. Thanks!

[Pi Network Support]

We used the demo account to create ours, and our outgoing emails to customers show that the emails are coming from "Demo Service Desk". What setting do we need to change, so that we can show the name of out company service desk.

We appreciate any guidance.

[Stuart Capel - London]

Hi @Pi Network Support 

It's under Project Settings > Channels> Customer Portal

under  Service desk information. Name*

This will change it in the portal as well