Can we Control the access on Request Type (Incident , Access, Change)etc. either group/user level

[Sreenadh]

Hi,

Can we Control the access on Request Type (Incident , Access, Change)etc. either group/user level.

which means In my project there are 3 Issue Types which are Incident, Access, Change Request but i want to restrict it as user/group level.

if the user is from Service Desk (Group) then the person can only Access the Incident and Change Request.

If the user is from SPINS Team(Group) then he has only Incident

If the user is from Supreme Team(Group) then he/she has only Change Request

(Or)

If possible i want to control only for respective users for respective services (Incident/Change request/Access Request...etc.)

Is this possible in Jira Service Management if Yes please suggest me the solution for the same.

Thanks,

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Sreenadh 

You can only add validators to your respective issue fields' workflows and allow only the corresponding groups to be able to create this issue type. But to do this you will need a 3rd part app like JMWE. In case you do have a similar app then:

• Edit your workflow
• Click on Create transition
• Add a validator like the one below
  
  
  
• Publish your workflow
• Test it
• Do the same with the other workflows

[Sreenadh]

Hi @Alex Koxaras _Relational_ 

Thanks for the response, Here my requirement is i want to restrict the Issue types for specific users/ groups

which means for 1 user/ 1 group can able to access only Incident Issue type

1 user/ 1 group can able to access only Access Management

1 user/ 1 group can able to access only Problem managemment

Can achieve the same by using this Addon.

Thanks,

[Alex Koxaras _Relational_]

@Sreenadh 

First of all: You can't really restrict specific issue types to specific users. There is an open suggestion here which you can vote and watch https://jira.atlassian.com/browse/JRACLOUD-44557

The solution I provided will simply yield an ERROR when a user who doesn't belong to a certain group/role (or other criteria you will decide) tries to create a prohibited issue.