Can you open a ticket for a customer from Jira SD

[Rob]

Can you open a Jira SD ticket for a customer that did not use the service portal...when I use a "raise a ticket" option...I only see my team members. I have added all the customers names in the service portal and thought I could choose from this list....thank you

[Karolina Lasoń [Deviniti]]

Hey @Rob ,

check if your customers have permission to access Service Desk projects? You can do it manually, but you can also add them to organization and they will have to access to the appropriate projects automatically. Maybe this can help you: https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations. 

Cheers, 

Karolina 

[Rob]

Karolina...thank you but this link is not found

[Karolina Lasoń [Deviniti]]

@Robreally? Weird. Here, I tried it and deleted whatever was causing the problem, should work now: 

https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations

:) 

[Rob]

That link works...I have a related question...maybe Im not seeing the customers because they have not yet signed up via the "welcome" email they get when  they are added to the system (emails when out this week). Could that be the issue?

[Rob]

I’m still having trouble with associating customers with a project