Canned Responses export

[Mark Tobin]

I've searched Community pages and Googled but can't find a way to export a list of Canned Responses. We've just moved to cloud and all existing canned responses were created as Shared, which means we've hit the limit of 100 shared responses already. I just need to export the existing shared and personal so that I can review and tidy up to allow capacity for the creation of more shared canned responses by our Service Desk.

Thanks......

[Avery Lane · Accepted solution]

There is not currently a REST API endpoint for retrieving the canned responses, but it is possible using the Atlassian GraphQL gateway.

Here is an example GraphQL query to pull this data. Keep in mind that you will need to use the cursor that is returned for pagination to get all of the responses:

Query:

query GetProjectCannedResponses($projectAri: ID!) {
  jiraCannedResponse {
    searchCannedResponses(
      filter: {projectAri: $projectAri, query: ""}
    ) {
      edges {
        node {
          content
          title
          createdBy
          id
          isSignature
          lastUpdatedAt
          projectAri
          scope
        }
      }
      pageInfo {
        endCursor
        startCursor
        hasPreviousPage
        hasNextPage
      }
    }
  }
}

Variables:

{
  "projectAri": "ari:cloud:jira:xxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxxx:project/10001"
}

Note that in the projectAri variable xxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxxx is your Jira cloud site id and 10001 is the id of your project.

You can access the Atlassian GraphQL gateway via https://developer.atlassian.com/gateway/api/graphql or https://your_domain.atlassian.net/gateway/api/graphql

Documentation for the GraphQL gateway can be found here:
https://developer.atlassian.com/platform/atlassian-graphql-api/graphql/#overview

I have updated [JSDCLOUD-13277] with this workaround.

[Michelle Dooley]

@Mark Tobin did you ever get an answer to this? I am trying to do the same thing.

[Mark Tobin]

Hi Michelle......I logged a support ticket and was advised that this feature isn't currently available. I couldn't find an app or any KB articles to assist so I ended up biting the bullet and tidied them all up manually. It was painful but there was no other option unfortunately.

There's an open ticket if you want to vote: [JSDCLOUD-13277] Export/import canned responses - Create and track feature requests for Atlassian products.

Good luck with the tidy up :)

[Tuncay Senturk]

Hi @Mark Tobin 

I'd suggest raising a support ticket.