Canned respond

[Mar Angelo L_ Tareno]

why does the image in canned responses become attachment? but in the comment is only image?

How can I achieve in canned responses that image not become an attachment?

here's I'm trying to achieve in canned responses.

here's what happen when in canned responses

[Mar Angelo L_ Tareno]

here the result if I used the canned responses

[Anusha A]

Hi Mar,

Thanks for your question on community. 

I was able to replicate this behavior on my test instance and have submitted a bug ticket to our developers. I recommend adding yourself as a watcher to receive updates on its progress.

• JSDCLOUD-15191-Images in canned responses are turning into attachments.

On its implementation, you can View Atlassian Cloud bug fix policy. Hope this is helpful. 

Regards,

Anusha A