Canned responses in the transition screen

[Alexander Ziegltrum]

Hey 👋

is there a way, to have the canned responses feature available in the transition screen? 

Cheers, Alex

[Dan Breyen]

Hi Alex, I've been wondering the same thing.  Here's a Suggestion request in Atlassian's Jira site for that functionality: JSDCLOUD-12765 

Feel free to vote for and watch it for future updates.

It's at 68 votes right now, but could use a bunch more.

Hope that helps.

[Alexander Ziegltrum]

I also voted up 👍

Thanks for the hint.

[Akhil Chandran]

Is this feature available now in the transition screen?

[Joseph Chung Yin]

@Alexander Ziegltrum -

Can you provide more details on what you mean by "canned response" on a transition screen?  

I am a watcher of the issue mentioned above in Dan's response.  However, this is for having a canned response for the comment within a transition screen.

Are you asking to have a canned response to send to customer after an issue is transitioned?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Alexander Ziegltrum]

Sure @Joseph Chung Yin 

to give you an example, in one workflow, an issue could get transitioned from "work in progress" to "waiting for customer". 

As a ticket agent, I want to be able to pick one or more shared canned response, that I want to include as a comment in the workflows transition screen, in order to speed things up.

Cheers

[Alexander Ziegltrum]

@Joseph Chung Yin