Cannot add "Description" field to Service Request form

[Christie Diedrick]

Hello, I had mistakenly pulled the Description field off of a screen, which I believe affected  Email Requests not being able to create tickets. I have since fixed all the screens that might have been affected. I also fixed an authentication issue with the email address. Everything should be fine now, but the system doesn't seem to be resetting. Can I have some Admin support on this, or does the system take a while to reset some times?

The Service Request form interface looks like it was updated, but I cannot find how to add the Description field.

[Vasi · Accepted solution]

Hey Christie,

I've tried to remove and add "Description" field back, and it is all working fine.

There is no really a reset time, operations should be happening instantly.

In order to check where you should add "Description" field, do the following:

1. Find which issue type is affected, you will need to go to "Issue types" section in your project settings:

2. Click on "Screen" link of your request type, you will have a screen like this:

3. Click on "Screen" link and you will get to a desired "Configure screen" menu:

From here you will be able to add a "Description" field, if it was missing.

Let me know if this helps, otherwise feel free to add details and perhaps screenshots so that we could help you out better.

Cheers,
Vasily

[Christie Diedrick]

Hello, yes I followed those steps and the screen I get has a Description. I will search for the page that let's me test email and will send that when I find it.

[Christie Diedrick]

This has been solved by this answer. I had looked for this "Add fields" button yesterday and couldn't find it on the screen. Today I made my screen a little smaller and the button appeared. It allowed me to add the field back to this main request page:

https://community.atlassian.com/t5/Jira-questions/How-do-I-add-more-fields-to-the-Service-Desk-Request-form/qaq-p/9005

[Vasi]

Christie,

Awesome, happy to hear it is sorted now! :)
You can mark this as "accepted answer" so that it could be helpful for the rest in future.

Regards,
Vasily