Cannot click on 3 dots on board for configure board status -Service desk Project

[Revathi Nukala]

Hi,

I added a IT service desk general type project, I have a custom workflow that is added, but I cannot change the name of the status to match my workflow on Boards. Nothing comes up when I click three dots . Any help is appreciated. The goal is the change to column names to match our custom workflow.

[Samuel Gatica _ServiceRocket_ · Accepted solution]

Hi @Revathi Nukala 

It appears that there may be a bug, as I am experiencing the same issue.
I have opened a ticket with Atlassian Support, and let you know as soon as they reply.

Best regards

Sam

[Marc - Devoteam]

Hi @Samuel Gatica _ServiceRocket_ 

And I think there has been an update on boards, as you now have the option "Group By"

I noticed that this replaced the swim lane setting on a board, even on a configurable board.

This update can also caused the config option of a JSM board.

As it was possible to configure the statues on the board columns.

https://community.atlassian.com/t5/Jira-Service-Management-articles/Introducing-Boards-for-Jira-Service-Management/ba-p/2544947 

I urge you to contact Atlassian Support on this issue.

Please provide the feed they give on this post, this will help other members (including myself)

[Revathi Nukala]

@Nikola Perisic @Marc - Devoteam @Samuel Gatica _ServiceRocket_  I contacted the JIRA support team and this is confirmed as bug and they will be working on it. Thanks for your support , I will update this once resolved

[Revathi Nukala]

This is now resolved

[Marc - Devoteam]

HI @Revathi Nukala 

ANd @Nikola Perisic @Samuel Gatica _ServiceRocket_ 

I seem to remember there is aboard option on a JSM project, but this board is not configurable.

It only shows 3 default columns based on status category in JIra

[Revathi Nukala]

Would you know which type of Service desk project has configurable board option?

[Samuel Gatica _ServiceRocket_]

The Documentation says that is feasible to configure Get started with boards 

[Revathi Nukala]

I cannot as nothing happens or no options are visible when three dots is clicked.

[Marc - Devoteam]

Hi @Revathi Nukala 

No type of JSM project.

Boards on JSM projects are just not configurable.

And I think there has been an update on boards, as you now have the option "Group By"

I noticed that this replaced the swim lane setting on a board, even on a configurable board.

This update can also caused the config option of a JSM board.

As it was possible to configure the statues on the board columns.

https://community.atlassian.com/t5/Jira-Service-Management-articles/Introducing-Boards-for-Jira-Service-Management/ba-p/2544947 

I urge you to contact Atlassian Support on this issue.

Please provide the feed they give on this post, this will help other members (including myself)

[Nikola Perisic]

Hi @Marc - Devoteam 

I have created a test service management project, and the option to configure the boards is available:

[Revathi Nukala]

@Nikola Perisic could you suggest what template have you used, is this permission issue that i am unable to click the dots? I need this please , thank you

[Nikola Perisic]

@Revathi Nukala I have used the General service management for IT teams. But this isn't the case on why this is not working for you. Like I've mentioned within my answer, try different browser, try incognito, clear cache. Another thing, open your browser developer console, try to click on the three dots again and see if there are any errors.

More tools > Dev tools - this is for the Chrome browser

[Revathi Nukala]

@Nikola Perisic  no console error when I am checking dev tools.  Did not work in incognito mode or different browser

[Nikola Perisic]

Hello @Revathi Nukala 

Are you the board admin for this project? If yes, try different browser, start in incognito and clear your cache and try again.

[Revathi Nukala]

Yes I am board admin. That did not work

[Nikola Perisic]

@Revathi Nukala Have you tried using different browser, incognito mode, cache clearing? If none of the options is not working, this is something that needs to be addressed to Atlassian Support: https://support.atlassian.com/

[Revathi Nukala]

@Nikola Perisic yes bing did not work, chrome did not work. I have another project of type Software project the board configuration and click on three dots work just fine in that. But it is this service desk project no luck

[Nikola Perisic]

@Revathi Nukala this would need to be escalated to Atlassian by raising a support ticket for them.