Change issue type based on email address of sender

[Steve]

We would like to create an automation that changes the issue type from "email" to "alert" for emails that are sent from our monitoring systems.

Is there a way to create a condition based on an email address of the sender?

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Steve,

I don't believe you can do that with standard JSD automation, but you could change the customer request type.  That's what we do when we see an email request come in that comes from our monitoring services, we change the request type to Alert, and we change the priority.

You could look at automation for jira app, it might allow you to change the issue type.

Hope that helps

Susan

[Steve]

Is there a way to automate changing the request type? That's what we are looking to do.

When the request comes in from the monitoring service, since it's an email, the request type is set to email. We would like it automatically set to Alert.

Thanks,

[Susan Hauth _Jira Queen_]

Hi Steve,

We do the opposite, just checked.  I'm pasting our rule

[Steve]

Thank you!