Cherwell to JSM question.

[Shawn Wallace]

Hello. Has anyone ever migrated Cherwell to JSM? Was there a soecific tool that was used?

[Jack Brickey]

Hi @Shawn Wallace , I don't know of any specific tool for the specific migration. My advice would be to use CSV import, assuming that you can create a reasonable export from Cherwell. With that said, there are partner solutions that will assist with such a migration e.g. Help-desk-migration . The need for such assistance really comes down to how complicated your migration is. In a number of instances, I didn't migrate over much of the historical data in favor of simply starting fresh. I maintained the previous tool with a single user such that we could reference historical data as required.

disclaimer: I am not affiliated with the aforementioned partner, and have not used it for any specific migration. I'm just sharing one possible partner solution.

[Shawn Wallace]

@Jack Brickey Thank you!

[William Rentfrow]

I'm a couple months late to this and I do not want to turn the community into a sales forum, so I will just say this - we are partner and have worked with Cherwell extensively.  

Now that we're reselling JSM we have developed our own internal tools for migrating Cherwell data > JSM.  If you'd like to talk about this more please message me.

[Jack Brickey]

Hi @William Rentfrow , assuming you are a partner please be sure to identify yourself as a "marketplace partner" using appropriate lozenges and company name associated with your username. You can read more in the community guidelines here.

[William Rentfrow]

@Jack Brickey Thanks - we do not yet have stuff in the marketplace.  I've read through the rules and I was trying to carefully answer the question.

I like this community - I've been working Atlassian products for a year and having come from other products and communities this one is very active and positive.