Client cannot view all tickets

[Lisa Perkins]

I have a couple of clients that cannot view all their company tickets, i even have him as a participant on all tickets, but he can only view his tickets.  This is in the client portal.  Any suggestions?

[Radu · Accepted solution]

Hi @Lisa Perkins ,

Could you make sure your clients have the filtering config below?

Outside of that is your service desk configuration? ( Is it private) 

Thanks,

Radu

[Radu]

they should see the filtering page when they click requests->all

[Lisa Perkins]

We tried that and he could still only see tickets assigned to him.

[Radu]

@Lisa Perkins  from the info available in the thread, my knowledge and difficulty in debugging this I'd recommend reaching out to our support team.