Client registration

[Suporte JRetail]

So hi, and I have a big question.

I want to everyone on the web to be able to create an issue, but I don't want to automatically register non-registered e-mails at Jira, just want to receive then. Is that something conquerable? thanks for all possible help.

So for better understanding, I want for that option mentioned down here to be on but people still be able to create an issue independent to be registered or not.

How customer access settings impact project permissions | Jira Service Management Cloud | Atlassian Support

Don’t allow customers to create their own accounts

If selected, sign-ups will be disabled and email requests from unidentified customers won’t be processed. Depending on the project settings chosen, customers will need to have an existing account on the site, or will need an agent or admin to create one for them before they can raise a request. This setting is often selected by service projects that are used by specific teams or customers. For example, an IT department inside an organization, providing service to the rest of the business.

[Dave Mathijs · Accepted solution]

Hi @Suporte JRetail 

If you enable public sign-up, every submitted request wil create a new account if the e-mail address is not yet known. These accounts are non-licensed of course as they are Customers.

You can find more info in this documentation article: How customer access settings impact project permissions

[Suporte JRetail]

Hi @Dave Mathijs 

So I know about this but isn't there any way to let the e-mail address stay not known and still receive requests, from not known e-mails adress?

[Dave Mathijs]

No, because how would you be able to send a notification to your customer and who would the reporter be? That customer wouldn't be able to follow-up on their request without an e-mail address either.

[Suporte JRetail]

Ok, thanks for the information.