Closed Tickets in "all open Tickets" are shown as open.

[Waseem Haddad]

After closing the ticket to status " Closed " the tickets are still shown as open in the section " All open tickets" (see picture)

Can someone here help me ?

best regards

waseem

[John Funk · Accepted solution]

Hi Waseem,

The All Open Tickets is probably based on the Resolution field (filter says unresolved). You need to make sure you are setting the Resolution field with a post function on the transition to Closed. (Assuming you are using a Company-managed project). 

[Waseem Haddad]

Hi John,

the main Problem is: 

When the status of a ticket is changed to closed, the ticket automatically disappears ( status in progress -> closed ).

All tickets that go from status resolved to closed will stay here in the list and that is what I can not understand.

[Waseem Haddad]

Hello John, 

I have tested more things and Tickets :

When the status of a ticket is changed to closed or resolved, the ticket automatically disappears ( status in progress -> closed ||  status in Progress -> closed ).

All tickets that go from status Waiting -> resolved or closed will stay here in the list.

So the problem is with the status Waiting ( Wartend ).

[John Funk]

So you need to check the workflow for the transition from Waiting > Closed and add a post function to set the Resolution field value. 

[Waseem Haddad]

This is my current workflow and it seems allright, do you see anything wrogn with it ?

[John Funk]

You need to click on the transition from Wartend (Waiting?) to Closed. Then see if there is a post function that sets the Resolution field to Done or something like that. If not add one. 

[Waseem Haddad]

I started editing it.

Thank you so much for the time and effort. I wish you a nice day ahead.

[John Funk]

You are welcome - and a nice day to you, also.  :-)