Team
I am not sure , it is possible.
I have scenario.
Weekend tickets needs to assigned 2 members and closed automatically after that ticket reports download in excel file (with selected fields) and sent to common mail id
pls advise
@Sampath -
It is not clear on what you are asking - What do you mean by after ticket reports download?
Please provide more updates.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
Thanks for your response.
My Requirement is :
Step 1 : Our team will work on Weekend Tickets FHT-XXXX.
Step 2 : Two members in Weekend. Ticket should assign to 2 members automatically
Step 3 : We Add a comment in the ticket stating that. "we update in the google sheet" closing the ticket
Step 4 : That Google Sheet Report sent to concern team automatically
This is the process we are doing
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