Comments going to Jira Service Email Inbox

[Katie Oliver]

Hi there! Currently we're only using JSM for email requests, and have the inbox for our linked JSM email in each agent's outlook. So when someone emails a request, it goes to our Jira Service Management project as well as this inbox.

However, when someone comments on an issue within the Jira site, I would like for that to be added to the email thread in our Outlook as a reply. Is this a connection I can set up or is it not possible?

[Kian Stack Mumo Systems]

@Katie Oliver, 

Not that I am aware of. If a user replies to email notifications those will be added to the inbox, but the outgoing notifications are not.

[Ingo Wenke]

If you want to get a copy of outgoing comments, just add the receiver as request participant. This will work for comments to customer.