Completed issue not changing que.

[Niklas Nilsson]

Hello. 

Today we have a simple setup with two different teampriority ques (New issue and Done) When an issue was set to status "Done" it would change que from New issues to Done by itself. 

I created a new and changed the workflow and after that it stopped working. Now when an issue is set to "Done" its stays in the "New issue" que. 

What am i missing here? And also can i move issues from one que to another manualy? 

Best regards. 

[Walter Buggenhout · Accepted solution]

Hi @Niklas Nilsson,

Queues display issues based on a filter. Have a look at the filter behind your Done queue just by editing that queue.

The filter will either be based on resolution != Unresolved or on a specific status. When you changed the workflow of your project, you probably introduced a new status or are no longer setting the resolution when your issues are being moved into a Done status. Either fix your new workflow or the filter of your Done queue.

(Most likely, the issue is related to the resolution not being set.)

Hope this helps! 

[Walter Buggenhout]

Oh, I overlooked your last question about moving issues manually between queues: as they are based on filters that you can alter freely, dragging issues from one queue to another is not possible. But updating whatever it is that you based your queues on will make issues move between them automatically.

[Niklas Nilsson]

Hello, 

Thanks for answers. I have tried to navigate to the correct page but cannot find it. 

Do you have any step by step guide on how to fix this task? 

Best regards. 

[Walter Buggenhout]

Sure @Niklas Nilsson,

First of all, select your Done queue. Then, in the top right corner of the screen, click the ... button and select Edit queue from the menu that pops up:

Your queue's settings will appear and under Filter by you will see the filter for your queue:

If your filter is based on resolution (like in the above example), then you could change it to something like status = Done. But it would be a more solid solution to leave the filter as it is and fix your workflow instead. Jira distinguishes between open and closed issues by resolution instead of status. So if you create a workflow in which you transition issues to a Done status, you should always make sure you also set a resolution in that transition as well. If you don't your data become inconsistent.

To do so, edit the workflow you created and then:

1. select the transition to the Done status
2. Select Post functions
3. Add a new post function
4. Choose Update issue field from the list of available post functions
5. Choose Resolution as the field to update and assign it an appropriate value (e.g. Done)
6. Click Add to add the post function
7. Publish your workflow to save the changes you just made.

And that should be it. 

[Niklas Nilsson]

Big thanks for the instruction. It works great! 

Best regards!