Configuring DKIM

[gordonthomson]

I've already added the necessary TXT DNS record to authorise/authenticate my Organization. The validation was successful.

I've also successfully added an SPF record.

I'm trying to configure my DNS so that DKIM is enabled (and so that I can use a custom email account to send emails from Helpdesk as per https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-900996548.html).

However, having added the DKIM records (Name: s1._domainkey, Data: s1._domainkey.atlassian.net. and Name: s2._domainkey Data: s2._domainkey.atlassian.net. ) the validation tool is both crashing ("Unknown server error without description jira-cloudconfluence-cloud") and not giving any useful feedback (dev tools informs me that the DKIM check has failed).

Any help appreciated?

Kind regards,

Gordon

[7P, Markus J]

Hi all,

we are facing the same issue!

Is there anyone able to support us?

Best regards

Markus

[7P, Markus J]

At the moment we are trying to test our domain with the validation tool (domain-checkt.atlassian.com)

It seems like there is a bug.

Our Domain starting with a digit is getting the error message "Unkown Server Error" (though its already verified)

We've tried other domains. If they are not starting with a digit we are getting a different error message (DNS settings are missing)

If you are starting the same domain with any digit, it end ups in a "Unkown server error"

To sum up:

Every test (starting with a digit) ends up in the error message "Unkown Server Error"

Every test starting with a letter ends up in the error message "DNS settings are missing"

[Logan Abogados]

donde se ingresan los datos para el DKIM, estoy en ello tambien?

[Jorge Dieguez]

Los tienes que ingresar en tu administrador de DNS (GoDaddy por ejemplo). Yo ya hice todo el proceso y me funcionó muy bien.

[Maximilian_Heindl]

Hi all,

same issue on our jira/confluence cloud,

Atlassian, any solutions?

Kind regards,

Max