Confluence went to down

[Aswini Ravella]

Hi Team,

Can you please make it high prior confluence page is showing down and there is no maintenance activity going on, can you please confirm why we are facing this issue at this moment?

[Walter Buggenhout · Accepted solution]

Hi @Aswini Ravella,

You have noticed symptoms before it was noted and publicly announced on Atlassian's status page, but there seems to be an active incident.

You can watch https://status.atlassian.com/ and subscribe to updates there.

Hope this helps! 

[Aswini Ravella]

Hi @Walter Buggenhout ,

I can see the notice for free edition user, but we are using paid version . why are we facing this issue? If is planned maintenance activity it should be notify through mails.

[Walter Buggenhout]

I was not referring to the maintenance, @Aswini Ravella. There actually was an active incident this morning around the time you reached out:

If you are still experiencing issues, I would recommend raising a ticket with Atlassian support through https://support.atlassian.com/contact/#/ 

Here on Community, most of us (like myself) are Atlassian users just like you who are trying to support each other, but can't access your site to investigate specific issues there. So for technical issues like this, going directly to Atlassian support has the best chance for success!