Could I make subscriptions for organizations instead of groups?

[Fahad Akhtar]

I have external groups with a list of customers within it. But I can also make an organization which also has a list of customers within it. I want to make a subscription for a filter to an organization? Am I able to do that? Or must it be subscribed to groups only? Thanks. 

[Radu]

hi @Fahad Akhtar 

I'd use a group e-mail setup where the users would add the group e-mail alias to requests so they get added.

Or you could spend one jira license on the alias e-mail and use that for subscriptions.

Cheers,

Radu

[Susan Hauth _Jira Queen_]

Fahad,

Keep in mind unless you grant jira licenses to your service desk customers, you can't send them filter/subscriptions anyway as those are intended only for jira licensed users.

Hope that helps

Susan

[Fahad Akhtar]

I would like to be able to send my customers reports of the tickets that have been opened, closed, or are in progress. I do not understand why JIRA does not allow this. 

[Susan Hauth _Jira Queen_]

That's the way service desk works.  You can make the reports internally and export them and then maybe send them to your customers.  But you can't use the filter/subscriptions.

[Fahad Akhtar]

Okay thank you. 

[Dimitris Ballas]

The only workaround for that is to set the subscription as a "reminder" for you and when you receive the subscriptions email export the issues into an Excel and send this Excel to your customers manually.

[Dimitris Ballas]

Hi @Fahad Akhtar ,

Unfortunately filter subscriptions are limited to groups only. A workaround on that is to create a group for each Organisation and add the groups to your filter subscriptions.