Create an automation that assigns an issue to a name field in the in the request type.

[Vanessa Scherstrom]

We created a portal in service management for tracking employee leave where they enter in their, name, start/end dates and a drop down menu for the name of their manager.  I tried to build an automation where if the Assignee field (in details) was empty for the "request for leave" issues type that it would assign the task the name entered in the "Employee's manger" field.  I do not see how to do that in the automation. 

[Mikael Sandberg]

Assuming that the Employee's manager field is a user picker field, the all you would have to do in the automation to set the assignee would be to use the smart value for the manager field like this:

{{issue.Employee's manager}}

Or you can use the custom field Id like this:

{{issue.customfield_XXXXX}}

[Vanessa Scherstrom]

When I tried the smart value field it is still giving me errors and not making the assignee the person selected in the from the user picker field.  I used the HR Service management template in service management. I don't know what I am doing wrong. I am guessing my automation logic is wrong. 

[Vanessa Scherstrom]

[Mikael Sandberg]

What is the value returned for the Managers field? If you add a log action in your automation and set it to {{issue.Manager}} you can verify that it returns the Atlassian Id or not.

[Adolfo Casari]

@Vanessa ScherstromWhat sort of customfield is Employees manager? I assume is a User Picker.

In that case in your rule you would edit the Assignee field and use the smartvalue for the above customfield.