Creating an automatic rule for issues that do not change for a week

[Shpendi Rakipi]

Dear all,

I am trying to create an automatic rule for issues that are created in any day of the week and if are not updated (status, estimations, replies to the customer) within 7 days I would like to send an email to all the interested parties to review the case and take appropriate action. This would be a great reminder for the Service Desk team for their pending duties. 

I already had a look at the list of the triggers and it's clear that I can create an automation for Field Value Change/Issue updated/Issue transitioned, but what about those that are not being taken into consideration? 
Regards,
Shpendi

[Jack Brickey · Accepted solution]

There are a couple of approaches here that I would suggest:

• SLA - you could create an SLA that when breached would trigger an automation.
• Automation - schedule a daily automation (scheduled is the trigger) to run and compare to your conditions and action.

[Shpendi Rakipi]

Thank you very much @Jack Brickey

I'm using the second option and it's successful.