Creating customers with custom fields via API in Atlassian.

[pedro_saavedra]

I am trying to create customer detail fields in Jira Service Management (JSM) using the API. I am using the following curl command:

curl --request POST \ --url 'https://api.atlassian.com/jsm/csm/cloudid/{cloudId}/api/v1/customer/details' \ --header 'Authorization: Bearer <access_token>' \ --header 'Accept: application/json' \ --header 'Content-Type: application/json' \ --data '{ "name": "Region", "type": { "name": "SELECT", "options": [ "AU", "EU", "US" ] } }'

However, when I execute this command, I receive a 404 error with the following message:

404 Oops, you found a dead link. Navigate to the previous page Navigate to the Home Page Atlassian JIRA Project Management Software (v1001.0.0-SNAPSHOT#100275-Rev:1663ce7) About JIRA Report a problem Atlassian

I have attempted to resolve the issue by:

• Verifying that the endpoint URL is correct.
• Checking my authentication credentials and permissions.
• Looking for similar issues in forums and communities.

Despite these efforts, the error persists. It seems that others might have experienced similar issues, but I haven't found a solution that works for me.

Request for Assistance:

• Is there an updated or correct endpoint I should be using to create customer detail fields via the API?
• Are there specific permissions or authentication methods required for this operation?
• Has this functionality changed or been deprecated?

Any guidance or assistance in resolving this issue would be greatly appreciated.

Thank you.

[Marc - Devoteam]

HI @pedro_saavedra 

Welcome to the community.

I made this call via postman and it executes successfully.

Did you get your {cloudId} via: https://my-site-name.atlassian.net/_edge/tenant_info 

Replace my-site-name with your site name and replace {{cloudId}} in the request with the number found, without the "

[pedro_saavedra]

I have performed the action using the specified Cloud ID in the link: https://miempresa.atlassian.net/jsm/csm/cloudid/[cloudidnumber]/api/v1/customer/details It’s still not working for me. I copied the Cloud ID number directly from the mentioned site and tried with users of different permission levels, but I’m still experiencing the same issue.

[Marc - Devoteam]

So you use this ID starting with 7051f366-...

And the API call: 

https://api.atlassian.com/jsm/csm/cloudid/7051f366-.../api/v1/customer/details

[pedro_saavedra]

yes, that is what i am doing.

[pedro_saavedra]

But returning to the core of the question, I need to know how to send clients with more fields than those that appear in the creation API.

[Marc - Devoteam]

Hi @pedro_saavedra 

This should work, I tested it via postman and this works flawless.

Try to to this via postman and if this does work, there is an issue

[pedro_saavedra]

I used the following, with post method, with basic authentication, but it still doesn't work, now it throws, {"errorMessage":"Encountered error while executing request.","errors":["INTERNAL_SERVER_ERROR"],"statusCode":500}

https://api.atlassian.com/jsm/csm/cloudid/60xxxx-xxxx-xxx-xxxx-xxxxxxxxx/api/v1/customer/details

[Marc - Devoteam]

I do this in postman and all works as expected, so there is a flaw in your call.

The endpoint is correct and works.

Variables I use and I use basic auth with my user and related api token

post information and result

[pedro_saavedra]

Translator

What type of authentication do you use?

[Marc - Devoteam]

HI @pedro_saavedra 

Basic auth.

email + api token

[pedro_saavedra]

I use the same data provided, with the corresponding cloudid + the basic auth, but it still does not generate the desired return.

[Marc - Devoteam]

Hi @pedro_saavedra 

Contact Atlassian Support in this case.

The endpoint is up and running. 

Are you assigned a JSM license or are you just Jira admin?

I'm both.