Custom Customer Notifications

[Francesc Juventeny]

Hi,

I need to send an email to customer when the status of an issue changes to specific status.

I have created custom notification...

... with this configuration

But the emails that should be generated are not being received.

Is there something wrong or something missing?

Thanks!!!

[Marc - Devoteam · Accepted solution]

Hi @Francesc Juventeny 

You have used Legacy automation.

This is not working anymore, you will need to create an automation rule, using the automation option in the Automation section.

[Francesc Juventeny]

Hi @Marc - Devoteam 

So the notification list seen in the screenshot will no longer work or is it just for the custom notification?

Thank you

[Marc - Devoteam]

Hi @Francesc Juventeny 

This rule will not work, this is not a custom notification, its the automation rule.