Custom field appears twice in export, one with information, the other with nothing

[Dean Stearn]

Hi...When I migrated to JSM, I created a custom field to capture the old ticket reference from our old ticketing system. This is a single line text field called SLRef.

When I now export data, I face two scenarios based on the export method I use:

1 - My filtered view has the SLRef visible, but shows no data on screen (do not know why). However, if I then export the data using this filtered view using the method Export / Export Excel (CSV) (current fields), the field appears twice in the export. One has no data, the other has the data. Both fields have the heading   Custom field (SLRef)

2 - The other method I use (which is my preferred choice) is because it does not have a limitation in the number of records I can export, whereas the first method only exports 1000 records. However, the problem I have with this method is that the SLRef field exports but is the one without the data.

I have attached a couple of screenshots that demonstrate what I see.

Furthermore, there is another custom field called 'Custom field (Ireland Ticket Reference) which also appears twice in one of the screenshots. Again, I only have one custom field of this name set-up but there is a slight difference in that one uses proper case (which is the one set-up and the other does not). Where are these fields being pulled from.?

I have checked my custom fields but cannot see what is causing this behaviour.

Can anybody shed any light on what is causing this odd behaviour.

Thanks

Dean

[Ivan Lima · Accepted solution]

Hi @Dean Stearn, the scenario you described looks similar to this one, JRACLOUD-76648 and MIG-779, reported in the Atlassian public issue tracker. Have you checked if there is a team-managed project using fields with the same name?

[Dean Stearn]

Hi @Ivan Lima

Thank you for this, this is exactly the issue I am facing. We have numerous projects on the go and these fields will have been set-up on those as well, they are most probably team-managed projects.

I'll go through each of the projects and tidy up where necessary.

Thank you

Dean

[Dean Stearn]

Hi @Ivan Lima , just an update on this.

I found a couple of team-managed projects that contained the rogue fields and I have removed them. My extracts are now coming out as expected.

Thank you for your help.

Kind regards

Dean

[Ivan Lima]

Nice one. I'm glad it worked 👍🏻