Custom field in filter is not visible to users

[Steve Dobrioglo]

Hello, community,

I've created a filter in Jira Cloud and among standard fields, it has one custom field, however, the custom field is not visible to users - only to myself. For viewing permissions, I added a project with all roles.

After a report the field is not visible to users, I edited the filter and re-saved it. Jira said the filter was saved successfully but it's still not visible to users.

What am I doing wrong? Thanks!

-Steve

[Steve DOBRIOGLO]

I figured it out. In order for filter viewers to see a field, it's not enough to just add the field to the data source ( via "+More" or "JQL"). One has to expand the "Columns" dropdown right above the grid, select the "Filter" option, and then locate/select the column in order for users to see it in the filter grid.

[Jack Brickey]

Have one of the users see if the can add the field to their Advanced issue search view. I wonder if they can locate and add the field or not.

[Steve Dobrioglo]

Thanks for the suggestions, Jack!

I asked one user to test it and will provide the update when I get some feedback. This particular user is part of the Service Desk Team so theoretically should see the field. Also, I'm not aware of a way to set permission on a custom field.

-Steve

[Steve Dobrioglo]

I got a confirmation that the user can see and add the custom field to her own report. The field is not visible to users in the shared filter, despite seemingly properly set permissions.