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Custome notifications - not all being sent

Myles Boyd
Contributor
October 9, 2024

My customers receive the Request created email notification

but not the Public comment and Status change ones, despite them being enabled.

Checked Mail server logs, and there is nothing in the history logs.

Any ideas where I can look?

 

 

1 answer

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Marc - Devoteam
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October 10, 2024

HI @Myles Boyd 

Can you share the config of one of the mail that should go out.

It could also be an issue on mailservers at the users end.

Myles Boyd
Contributor
October 10, 2024

OoB except we added Reporter to see if that fixed it.

Tested with myself - I am an Admin for mail server as well.  

Internal notifications for Agents work - but only Created works for Customers.

 

Notification.jpg

Marc - Devoteam
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 10, 2024

Hi @Myles Boyd 

What if you uncheck the box "Exclude the person who cause the action"

This is ootb off.

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