Customer Portal Field

[Gabriely Gavanski]

Good afternoon
I created a field in JIRA service desk, added it to the workflow, but would like to know how I release it to appear on the customer portal?

[Jack Brickey]

While you can add a custom field to the form that is used when creating an issue you cannot add the custom field in the detail view of and issue.

[edwin vasquez]

If I understand your question correctly, go to Request Types under Project Settings, and then click on the request where you need to add the field. Click Edit Fields and then Add a field on the upper right hand side.

[edwin vasquez]

Hope that answer your question.

[Gabriely Gavanski]

I created a field inside Jira Service Desk, being a question to appear on the customer portal when it changes the issue status from "Resolved" to "Certified"

[edwin vasquez]

So, you only want this field to show when the status changes to that status?

[Gabriely Gavanski]

This, will not be a padding field at the time of issue opening

[edwin vasquez]

Not sure I quite understand. Can you screenshot where you want this to show?

[Gabriely Gavanski]

For example, the ticket is in "Resolved" status, when the customer clicks the "Certificate" button, I want the field I created in JIRA SERVICE DESK to appear.

[edwin vasquez]

I dont think that's possible with Jira Service Desk out of the box. You will probably need an add on like the ones Deviniti provides.

https://marketplace.atlassian.com/vendors/39038/deviniti