Date and Time Field

[Katherine Stevens]

Is there a way to configure the date and time field on the portal to not allow the  client to select a time that was in the past?

Example:  they wouldn't be able to select yesterday at 5am as the time.

Thanks!

[Aleksandra Bosacka _Deviniti_ · Accepted solution]

Hi @Katherine Stevens

It's Aleksandra from Deviniti, the vendor of the Extension for JSM app.

If you're looking for an instant validation on the request form which would prevent customers from selecting a date/time form the past, I believe that the Extension app may be of help as well.

With Extension, you're able to build a dynamic form on the portal with additional validation for date pickers. Here, with the is before request creation (+/- offset) validator you can prevent customers from inserting dates in the past.

Feel free to ask here in case of any additional questions about the functionality or setup.

I'll be happy to help!

Cheers,
Aleksandra

[Katherine Stevens]

I tried the validator, and I published the workflow.  I went into the portal and created a test ticket.  It still allowed me to pick a time in the past.

[Alexander Bondarev]

Hi, @Katherine Stevens !

Have you already tried "Date Window Validator"?  Here you can find details.

[Katherine Stevens]

I tried the validator, and I published the workflow.  I went into the portal and created a test ticket.  It still allowed me to pick a time in the past.