Delay creation of sub-tasks in automation

[Olof Nysten]

I'm implementing a pre-boarding flow using JSM.

In the flow the automation creates a lot of sub-tasks and appoints them to different functions in the organization.

Today the head of HR came to me and asked if I can change the automation so some sub-tasks isn't created right away, but a week or two before the employee starts their employment.

Is that possible with automation?

Thanks in advance

Olof

[Ravi Sagar _Sparxsys_ · Accepted solution]

Hi @Olof Nysten 

How are those sub tasks created right now? On a transition?

You can use scheduler in your automation rule and use JQL in your branch to check for issues based on dates.

Something like this or any other date field.

created >= -1w

It will give you issues created in the last 1 week. Now based on this you can perform further action in your automation rule. Schedule it to run every week.

I hope it helps.

Ravi 

[Olof Nysten]

Thank you for your answer,

Yes, the sub-tasks are created in a transition.

The scheduler, is that an app or is it built in to the autmomization?

[Olof Nysten]

I think I found it now. I have created a test automation and will see if I get a subtask appointed to me tomorrow when the automation is suppost to run.