Delete requests and reset reference number

[Danilo Antonio Araujo Lopez]

It is possible to delete the requests and restore the reference number.

 I have created a new project and to verify that the flows and configurations work correctly I have created test requests, I would like to be able to delete and reset the reference number to be able to start using the project as new.

[Joseph Chung Yin · Accepted solution]

@Danilo Antonio Araujo Lopez -

Unfortunately, the issue number cannot be reset.  It is a backend index number that auto increment by 1 when issue is created.  So when an issue is deleted, the number will not be re-released again for the project. 

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Danilo Antonio Araujo Lopez]

Thanks for the reply

[Vish Reddy {Revyz}]

Also you cannot re-direct the URL of the old ID to another ID - reference https://jira.atlassian.com/browse/JRACLOUD-34945

Having said the above, we are working with the Atlassian Team to address the ID issue as it is critical from a data backup and restore point of view.

[Mikael Sandberg]

Short answer is no, you cannot reset the issue key number, in order to do that you would have to create a new project.