If you don't want the requester to see comments, you should use Add Internal Note when creating private comments. These will not appear on slack for the requester
@Mark Segall thanks for the quick reply! I don't think that would work for our workflow. I'd like to just turn of the sync between comments in the Slack thread and comments in the Jira ticket. Is that possible?
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Unfortunately it doesn't appear to be a possibility. I thought maybe disabling the below options in Customer Notifications would do the trick, but in my test environment, I still received the slack message.
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