Disable uploading attachments from customers

[Vasilis Gerakis]

Hello,

Is it possible to disable 'upload: drag and drop files, etc...' function for customers when they add a comment?  

Regards,

Vasilis

[Cristian Rosas [Tecnofor]]

I haven't tried it eliminate Create Permission for customers in that project to see the effect. If you do it, changing the default permissions for JSD will trigger warning messages, but you can ignore them. I can't understand the decision to force someone to use a set of permission they don't want ¯\_(ツ)_/¯

[Vasilis Gerakis]

Thank you Cristian, but I cannot understand what you are suggesting. Could you please explain?

[Cristian Rosas [Tecnofor]]

Ask your Jira administrator about the posibility to change the permission scheme for that project. The request would be to eliminate the permission Create attachments for the Service Desk Customer Portal Access.

Doing this will always make a warning appear in the configuration of the project settings, saying that the permission scheme is not configurated as they think it's correct.

Take note that I didn't test if it will, in fact, disable the attach option from the portal to nonlicensed users (licensed users should be able to attach from portal, as the won't lose the permission).

[Vasilis Gerakis]

Thank you Cristian. This does not seem possible to me in the cloud version as allow attachments option is not editable...

[Cristian Rosas [Tecnofor]]

I didn't say to disable attachments. I said to modify the permission scheme for that project and eliminate the permission for Customer Portal Access :)

[Vasilis Gerakis]

Thank you Cristian,  I will try to do this

[Joe Pakenham]

This was very helpful Christian, you solved my problem too. Thank you.