Do portal-only customers need Atlassian ID to view Confluence Knowledge Base?

[Rosa M Fossi]

I'm a little confused... I was under the impression there was a restriction where I would have to convert my portal-only customers' accounts to an Atlassian ID (still portal-only though with no licenses) to be able to properly navigate/restrict accesses in the confluence knowledge base.  

Today, from a test portal-only non-atlassian ID account, I was able to see a knowledge base article from the portal.  Am I losing my mind?  was there never a restriction?  or are there only certain restrictions for non-atlassian-id users?

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Rosa,

Your portal-only customers do not need access an atlassian id to see the Knowledge base articles from WITHIN Service Desk.  Which will display the top 3 best matches with a short article.

To navigate to Confluence, they would need an atlassian id.

JSDCLOUD-4901 is one of the issues dealing with this request if you would like to vote for it.

Hope that helps

Susan

[Rosa M Fossi]

Thanks for your reply Susan.      I'm not sure what "WITHIN" service desk actually means...   Can they see a hyperlink to the article, but then can't see the actual article because it takes them to Confluence? 
Or are they able to preview the entire article? 

[Susan Hauth _Jira Queen_]

Hi Rosa,

They will be able to see the entire article in a pop up window in Service Desk.  But any links to confluence will not work.

Susan

[Rosa M Fossi]

Thanks!!