Don't have to sign up for an ask on the portal

[Vincent Tregouet]

Hello,

I am currently working on a portal on Jira service Management, and as you can see on the image below, I would like anyone to be able to access the portal. I'm trying to follow the documentation via the following link : https://confluence.atlassian.com/servicemanagement/introducing-the-login-free-portal-for-jira-service-management-1155497450.html

But I can't access the parameters, especially the one directly below.

[Manoj Gangwar · Accepted solution]

Hi @Vincent Tregouet ,

Based on the above configuration, Customers can create their own accounts by signing up or sending an email request.

If you want that user can raise a request without signup then make the below changes.

https://"yourjirasite"/jira/settings/products/servicedesk/customer-access

[Vincent Tregouet]

Thanks !