Due date showing different on customer portal (-1)

[Eric Bergeron]

Our portal is showing a Due Date that is minus one day from actual Due Date shown on the Service Desk team view. 

Portal Due Date (wrong date)

Actual set Due Date from the Edit Issue screen



If anyone has an idea (and fix! :) ) why this is happening, please comment. Thank you community! 

[Dina Goncharenko]

[JSDCLOUD-10490] Due date field on portal My Requests page shows incorrectly - Create and track feature requests for Atlassian products.

This bug was reported to Atlassian in 2021. It has not been assigned. It has status 'Gathering impact'.

Atlassian offered a work-around:

1. include the Due Date in the email sent to the customer once the issue is created 

2. add the correct Due Date in comments notifying the customer that the Due Date displays incorrectly in customer's portal (LOL)

3. purchase an add-on 

4. add my vote to the above bug so it will attract Atlassian's attention.

[Patricia Francezi]

Hi @Eric Bergeron 

Customer portal will show date and time in relation to the customer profile configuration and their time zone selected. 

I suggest you to check with customer if their profile is using tha different time zone from your instance

[Eric Bergeron]

Thank you! I will verify and click Accept Answer once confirmed.

[Eric Bergeron]

My client is configured with the same time zone as I am. 

[Diego Aguila]

Hi @Eric Bergeron  , I have the same issue, did you solve it?

Thanks in advance,

Diego.

[Dina Goncharenko]

Same here. Is there a solution?

[Eric Bergeron]

@Patricia Francezi Coming back on this, since it's still an issue, the above screen captures in the initial description of the issue are both from my own browser/login.