Duplicate profile (account) creation phenomenon

[박성민_학해_]

Why is there a phenomenon where duplicate profiles (accounts) are created?
And why is my email displayed differently as a private email and Gmail?
All profiles are customers.
The guess is that you are invited by the project without an Atlassian account.
I think it was duplicated because I later created customer permissions on the administrator page.
I wonder why this happens.

[Fazila Ashraf · Accepted solution]

Hi @박성민_학해_ 

I think this happens when the customer is invited in multiple places like in customer section of the project level and also from user administration level. Can you verify please?

[박성민_학해_]

Hello, @Fazila Ashraf 

Yes, I will check it.
If what you said is correct, can this be considered a normal case?

[박성민_학해_]

@Fazila Ashraf 
Yes, as you said, it happens when invited from the project and admin page. So why does this happen? It's a pain in the ass because the profile is split into two.
Should I only invite people to one place?

[Fazila Ashraf]

Found the atlassian content that talks about this -> https://confluence.atlassian.com/jirakb/internal-users-showing-duplicate-on-user-picker-fields-1026039853.html

For the current duplicates, you could use the migrate users functionality.

But that is not a solution to prevent such future duplicates. I believe the option currently is to invite only in one place :(