Email notifications

[Turbold]

Jira notifications mail not delivered to agent users.

[Yogesh Mude]

HI @Turbold

Have you checked that the agent is the part of that issue event (like issue create, update) group/role etc..

[Turbold]

Hello,

The group role is an administrator. They can create, update, modify issues but customers comment on any issues we can't receive mail notifications.

[Yogesh Mude]

@Turbold 

You need to check the respective project Notification scheme navigating to Project Settings --> notification scheme.

Or else you can open any recently updated request by the customer and in Admin drop-down select notification helper and then select the user and notification event as issue commented.

Note: as you have commented earlier, the issue create, update permission is different and getting notifications is different.

[Turbold]

Dear  Yogesh,

Thanks for your update. I will check as your advice.