Email notifications

[Henriette Bossen]

Hi,

I am setting up email notifications end editing the template. But I cannot figure out where the line in the top of the message comes from:

My template looks like this:

<div class="jsd-message-content">
${message.content}
</div>

And the message content like this:

Hi ${issue.reporter.name},

${comment}

??Best regards / Med venlig hilsen,??
${event.user.name}

So no lines...

And another question. I would like to make the footer in the template, but i want to use the username of the assignee. I have only been able to fin user.name in the message content, and not in the main template. Is there a way to make somthing like:

Best regards
{assignee}

[Bastian Stehmann]

Hi @Henriette Bossen,

I think, the line comes from the css-style (jsd-message-content), you should check that.

And if the footer is in the message, why don't you edit it there?

[Henriette Bossen]

Hi Bastian,

I cannot use user.name in the footer. I cant only see this values:

[Bastian Stehmann]

Hi @Henriette Bossen,

I am sorry, you are right. This KB article shows you what you can use in the templates:https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html

And here is already a feature request to be able to add the assignee. Watch/Vote for this increases the change of getting this done.

https://jira.atlassian.com/browse/JSDSERVER-5248