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Email request not working

Gary Quay
Contributor
August 23, 2021

2021-08-23 15_09_29-~IT Service & Support Portal - Email - Service project - Jira.png

2 answers

1 accepted

2 votes
Answer accepted
Ivo Šimral August 23, 2021

Hi,

something similiar happened to me. I fixed it by adding domains in allowlist.

 

Project settings -> Email requests -> Top right corner "..." -> Manage allowlist

 

Capture.PNG

0 votes
Ajay _view26_
Community Champion
August 23, 2021

Hi @Gary Quay

Can you check out the Rejection reason? Details of the rejection will show in the Details column as per the documentation

Cheers

Ajay

Gary Quay
Contributor
August 23, 2021

@Ajay _view26_ Where can i check the logs as there is no option  to click in the logs

Dirk Ronsmans
Community Champion
August 23, 2021

Got any options when you click the "..." in the last column to show more details?

Like Ajay _view26_ likes this
Gary Quay
Contributor
August 23, 2021

There is only option to download raw email 

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