Export Jira Service management data

[bruna.ziviani]

We are working on an API export from Jira Service Management incident issues. We are using this endpoint: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-get but it reurns just the request form informations. How could we see also the Issue view informations?

[Danut M [StonikByte]]

Hi @bruna.ziviani,

Be aware that there are ways to display Dashboards and Reports in JSM, without being necessary to export the data.

Just have a look over this article on our blog: An effective dashboard for Service Desk and Customer Support teams in Jira Service Management to make an idea. 

If you have questions about these gadgets, please don't hesitate to contact support@stonikbyte.com.

Thank you,

Danut Manda

[bruna.ziviani]

Thank You for your response, but we have corporate panes in Looker and would like to work the Jira SM data there.

[Stefaan Boes]

Hi Bruna, can you let us know what you try to accomplish with the export ?

[bruna.ziviani]

We are goin to work in Looker Dashboards and Reports. Data science team is preparing the databases, but they are not able to find the correct API that exports all the incident informations.