Filter based on lack of comment on ticket

[Matt Cabral]

Hello:

I've created a service project and created multiple queues to display information in certain ways.  I've gotten several completed but I have one outstanding.  

I would like to display only issues/tickets that have not had any response or comment since the creation of the issue/ticket.  

What is the best way to display the desired information?

[Trudy Claspill · Accepted solution]

Hello @Matt Cabral 

Welcome to the Atlassian community!

There is not a native JQL function to search for issues based on the number of comments they have.

There are third party apps that would give you that capability if you are open to them.

Alternately, you could add a custom field for counting comments as they are added, and use an Automation Rule to increment the field based on comments being added.

[Matt Cabral]

Thank you!  This worked for my needs.  

[Brant Schroeder]

@Matt Cabral Just to help you out.  Here are a couple of apps that provide that functionality in the marketplace.

• Comment Custom Fields for Jira with a functionality of a Count field described here.
• Scriptrunner also has a similar functionality as described here.