Handling large Confluence knowledge bases

[Thomas]

We have a large number of tickets documented in our Jira Server and are looking to move into Jira Cloud using ITSM and a Confluence knowledge base.

The issue documentation is structured:

• Problem
• Symptoms
• Steps to reproduce
• Solution/Workaround

We would like to make those available via a KB for our customers to benefit but I found no information about limitations?

We're talking about 25k articles that would need to be created.

Anyone with experience who can answer if this will work?

Thomas

[Clark Everson]

Hi @Thomas 

Are your knowledgebase articles currently in Jira or are they in Confluence? 

If they are in Jira this gets a lot harder as Jira isn't really designed to be a knowledgebase

If they are in Confluence, you can migrate them using the Cloud Migration tool: https://support.atlassian.com/migration/docs/confluence-cloud-migration-assistant/

Best,
Clark

[Thomas]

Hi Clark,

They are in Jira but my concern is not about getting them migrated. I am happy to create them via the API using a script as I need to add some more info from other fields etc.

The question is if Confluence can handle 25k articles in a single confluence space. :)

Thomas

[Thomas]

Noone any ideas?

[Thomas]

@Clark Everson: Sorry for the direct ping, but do you have any further ideas on this?