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Handling of unused sites

青山 明
Contributor
March 31, 2023

When I logged in to the trial site that was used as the verification environment after a long time, the following message was displayed.
If I don't use it anymore, is it okay to leave it as is? Will I be billed?

"your atlassian cloud products are suspended
your subscription for atlassian cloud hasn't been renewed.
if you're a site admin, go to admin.atlassian.com
view site bill to update your payment details."

1 answer

1 accepted

2 votes
Answer accepted
Jack Brickey
Community Champion
March 31, 2023

No you will not be billed. The garbage collector will eventually will remove the instance.

青山 明
Contributor
March 31, 2023

Thank you for answering.

An instance is a site, right? Not an organization?

Jack Brickey
Community Champion
March 31, 2023

Correct. If you have companyAAA.atlassian.net which is suspended and companyBBB.atlassian.net which is active then only the later will be billed and only if it is not a Free tier.

青山 明
Contributor
March 31, 2023

Does that mean that only suspended sites will be deleted?

Jack Brickey
Community Champion
March 31, 2023

yes, though they may delete Free sites that are inactive for many months. i don't have any confirmation of that though. What exactly are you concerned about being deleted?

青山 明
Contributor
March 31, 2023

No, it's okay. thank you very much.

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