Has anyone set up a Service Desk Kiosk?

[Rocky Reyes]

Hello everyone and happy new year!

I'm looking for a way to set up Jira Service Desk on a kiosk so that walk-up users can log a ticket on their own.

I envision an iPad on a stand with Service Desk mobile always on.

I'd like to have a couple of these throughout the office, but would like to get just one up and running for now.

Any suggestions or feedback would be greatly appreciated!

Cheers!

[Kalyan Adavikolanu]

We would like to implement a kiosk for service tickets and walk-up requests. Any updates using the current versions and technologies will be super helpful.

[Greg]

We have implemented that, yes.

The way we have done it is to create an Active Directory account that's the "User" for walk ups and leave that user (which has no other permissions in AD obviously) logged in.

We have the customer who is  filling out the form on the kiosk put their real username/email address as the requestor so we can follow up with them as normal through Service Desk.

The solution we haven't found yet is a way to get the page to redirect to the main portal after a customer submits a ticket so that the screen isn't on their ticket when the next user walks up. Not a huge deal but something to keep in mind.

[Rocky Reyes]

Thanks for the info! I'm still working this out as well. I'd like to use an iPad. I tested this using the mobile app but the app would crash when trying to select a reporter from the pull down menu.

[Gerhard Lippl]

Any updates on this topic?
We are looking for a visitor mangament solution and I am checking the possibility to make it with JSM.

[Arnold Rolle]

I'm setting something like this up as well, came up with the same solution and dealing with the same problem of getting the page to redirect to the main portal after a customer submits a ticket. If anyone came up with a solution to this, please let me know!