Hello Can I check in any log if a ticket was deleted?

[Rodrigo Buch]

Hello Can I check in any log if a ticket was deleted?

[John Funk · Accepted solution]

Hi Rodrigo,

You can't really check a log right now to see if something was deleted. You can try to access the issue and see if it tells you that. 

The other option is to use an add-on app like Revyz Data Manager app. This will give you a diff of items between days to see what has been created or deleted. 

[Rodrigo Buch]

Thanks @John Funk ,
I'm going to test this app
Restore Deleted Issues

[Mehmet A _Bloompeak_]

Hi @Rodrigo Buch

By default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening again, you can try Restore Deleted Issues app developed by our team. In order for this app to work, the app must have been installed before the issue is deleted.

After you install this app,

• Both bulk and single issue deletions are logged.
• You can see when and by whom issues are deleted.
• You can recover summary, description, comments except attachments.

Below you can find an article about tracking and restoring deleted issues in Jira.

How to Track and Restore Your Deleted Issues in Jira

If you have any questions, feel free to schedule a demo with us.

Hope it helps.

[Yuliia_Borivets__SaaSJet_]

Hi @Rodrigo Buch 

I want to add that there is no way to see previously deleted issues. Trying apps from the marketplace can only help you track deleted tickets in the future. You can also check the one from my team called Issue History for Jira (it tracks and restores deleted issues). Here is how it works.

[Daniel Hostrup Eriksen]

Hi Rodrigo,

I'm afraid the short answer here is "no". There will be signs that a ticket is missing, as your issue keys will jump from, say, ABC-123 to ABC-125, indicating that there used to be an ABC-124 there.

There are some alternative suggestions here that may help: https://community.atlassian.com/t5/Jira-questions/I-would-like-to-know-who-deleted-issues-in-this-JIRA-project/qaq-p/1637238 and a feature suggestion here: https://jira.atlassian.com/browse/JRACLOUD-59371

And finally, the Enterprise plan has this IIRC: https://support.atlassian.com/organization-administration/docs/track-organization-activities-from-the-audit-log/

Hope that helps :)

Br,
Daniel

[Adolfo Casari]

https://marketplace.atlassian.com/apps/1219171/who-deleted-my-issues?tab=overview&hosting=cloud